General FAQs on gaming

Question - What is the selection procedure for being granted the concession for operating public games?

Answer:The documentation relevant to the procedure for the granting of concession to operate public games referred to in Article 10, paragraph 9-octies, of Law Decree No. 16 of March 2, 2012 converted with amendments by Law April 26, 2012 44, is published on the website of the Customs and Monopolies Agency (ADM)  

Question - Where can I find the data relating to game collection?

Answer:All data is available on the website of the Customs and Monopolies Agency (ADM) - Monopolies Area - Games - Data on legal gaming in Italy.

Question - What measures are adopted by ADM to combat illegal activities?

Answer: In Italy, the gaming regulation is distinguished in non-authorized and authorized games; the former are strictly forbidden in any form, as for the latter, the offer is subject to a specific grant, authorization, license or other type of authorizatioNo Namely, in order to protect public order, players, minors and authorized gaming operators, and in order to counteract the phenomena of illegality, such as scams, the Customs and Monopolies Agency works for a timely regulation of the sector, in order to control the offer of new types of entertainment both in public establishments and on the WEB and to effectively combat illegal gaming in both areas. Its action is aimed at identifying all forms of possible irregularities within the authorized distribution methods (for example non-compliance of equipment, irregularities in behavior, irregularities in the management of financial flows, in the payment of wins and revenues) and to the decisive contrast to the whole illegal range of games, thorough controls and heavy penalties for those who do not comply with the rules. In particular, with regard to the online distribution of games with cash prizes, the Agency has been banning those websites without the required authorization since 2007, this has placed the Administration at the forefront in Europe.

Question - Is the Agency responsible for games without cash prizes?

Answer: No, the Agency is not responsible if there is no cash prize.

Question - What actions are taken to protect public health?

Answer: The Customs and Monopolies Agency (ADM) has conceived and financed a research, training and information project entrusting its implementation to the National Addiction and Doping Centre of the Istituto Superiore di Sanità –ISS- (the Italian Institute of Health), with the aim of understanding epidemiological data of the Italian population better and to deal with the problems connected with gambling, especially in its possible impact on the health of vulnerable individuals. In addition, a  national toll-free telephone number 800558822 was activated from Monday to Friday, from 10am to 4pm, to support people in need.

Entertainment apparatus

Question - To whom should foreign parties turn to in order to request credentials?

Answer: Please note that, as required by current legislation, in the case of operators without an Italian tax code who intend to register or renew their registration in the list of subjects, the issue of accessing credentials to the area dedicated to their own representative, is managed directly by the Monopolies Office in Rome, for Lazio, whether the representative of the foreign company has or has not his fiscal code.

Question - Who can use the area dedicated to declaration statements?

Answer: The items in the menu within the dedicated area corresponding to the declaration statements are available only to those who are regularly registered in the list as operators.

Question - What are the procedures for requesting credentials in the event of a change of legal representative?

Answer: In the event of a change of legal representative, the new representative must ask for credentials in his name (as a natural person or possibly as a sole owner if the legal representative has a VAT number). After activating the credentials, users must utilise the “Add company” function using the tax code of the company which they represent. The system will automatically assign the indicated company to the new representative, removing it from the availability of the previous one. If the previous representative had registered an application that was not sent to the system, he must first cancel the original request.

Question - Can trade associations/federations digitally sign the relevant questions, in the name of and on behalf of their associates/federations requesting registration/renewal in the list referred to in Article 1 paragraph 82 of Law 220/2010?

Answer: Each person requesting the list registration/renewal must have a signature device, to be requested from one of the authorised subjects (Certifying bodies) included in a list available on the institutional website Once they have accessed their private area, they’ll have to fill out the required RIES form online and digitally sign the application, the self-certification declarations, and the informed consent to the processing of personal data pursuant to Legislative Decree 196/2003. Trade Associations/Federations cannot digitally sign - as special attorneys or delegates to digitally sign documents in place of their members/federations - the RIES form for registration or renewal of the list on behalf of the applicants, pending the existence of self-certifications. They may possibly play an active role by providing assistance to their associates/federations in the various stages of the procedures established on the subject.

So who can digitally sign requests? Requests can be digitally signed by:

  • the natural person who intends to subscribe to the list in first person
  • the owner in the case of registration in the list of an individual firm
  • the legal representative (as shown in the tax records) in the case of registration in the list of a company/club/association.

Question - Can subjects previously registered on the list, but who have not renewed their registration within the deadline indicated by law, be "re-registered" on the list at any time by submitting a new application?

Answer: Subjects who have already enrolled in previous years, but subsequently forfeited due to non-renewal, or those who "forfeited" in 2018 due to the failure to submit the online application for renewal of the registration to the list, will no longer be displayed in the new "updated" list of 2018. These subjects will be able to "re-subscribe" to the list at any time of the year, by submitting a specific application for registration electronically or on paper, respecting all the requirements needed by current legislation. It should be noted that the subjects required to register will not be able to carry out any activity functional to the collection of the game through entertainment machines with cash prizes, in the period in which they are not viewable in the list and until the conclusion of the "re-registration" procedure which, if done in paper form, involves the time technically necessary to be accomplished.


Question - What are the chances of winning SuperEnalotto?

Answer: The odds of winning are indicated on the website of the Customs and Monopolies Agency (ADM) 

Category Points Chances 1 up
1^ 6 622.614.630
2^ 5+1 103.769.105
3^ 5 1.250.230
4^ 4 11.907
5^ 3 327
6^ 2 22

Question - How does one play SuperEnalotto and SuperStar online?

Answer: Players, who have reached the age of majority and are in possession of the fiscal code, sign a contract for the opening of a gaming account with a remote retail, which can either be; SISAL, the concessionaire company of national tote number games (GNTN), or a concessionaire of other games authorized for the remote collection of GNTN.

In order to play SuperEnalotto and SuperStar, the user has three different available channels: from desktop, from mobile or through the official App, downloadable from the website .

Question - How can wins made through online bets be collected?

Answer: The remote retailer will credit any online wins not exceeding €5,200.00 directly to the gaming account.

To claim wins above €5,200.00 and up to €52,000, players must present a valid identity document, the tax code and printed proof of the winning bet at one of the prize payment points authorized by the concessionaire, or at one of the two branches of the dealer himself, authorized to pay:

  • Via Alessio di Tocqueville, 13 - 20154 - Milan;
  • Viale Sacco e Vanzetti, 89 - 00155 - Rome.

For wins over €52,000.00, players must submit the aforementioned documentation only at one of the two above branches authorized to pay.

For wins exceeding €5,200.00, a special Commission set up by the Customs and Monopolies Agency, having ascertained the existence and amount of the wins, will verify the correspondence between the personal data and the tax code of the player who has requested the win with the data of the holder of the gaming account and, if all is in order, will then authorize the concessionaire to pay.

Question - What is the deadline to collect a win?

Answer: The deadline for submitting winning receipts is 90 calendar days from the day following the publication of the Official journal on the dealer's website.

Question - What are the limits of a SuperEnalotto bet?

Answer: The minimum bet consists of a game combination at a cost of €1. It is possible to make systemic bets up to 27,132 game combinations.

Question - Can you also play abroad?

Answer: Gambling abroad is only allowed for adults in possession of the fiscal code issued by the Italian State, as long as the provisions of the State from which the bet comes, allow it.

Question - How and how much do you win with instant win games?

Answer: Instant win games are randomly granted by the Concession holder system upon validation of the SuperEnalotto bet.

Currently, instant win games have a frequency of one prize every 500 validated combinations, excluding bets divided into different odds, and are for an amount equal to €25.00.

The outcome of the instant win games is reported directly on the game receipt, in a dedicated section called "Magic Square". If all four numbers of the Magic Square are present among the numbers of the bets (excluding the SuperStar), the player scores an instant win.

Online games

Question - How is the dealer/player relationship regulated?

Answer: This relationship is governed by the “Gaming Account Agreement Scheme” for participation in remote gaming, available in a downloadable version on the websites of the concessionaires that offer online gaming.

Question - Can a player self-exclude himself?

Answer: YES. From February 12, 2018, the "Single Self-Excluded Register" is available, which allows players to self-exclude themselves from all (transversal) remote gaming concessionaires. Self-exclusion should not be confused by the Auto-suspension, a feature made available by some dealers, which instead allows players to suspend their gaming account with a single dealer.

Question - How does self-exclusion work?

Answer: In order to ensure that the gaming experience is carried out in a responsible manner, it is possible for players to exclude themselves from remote gaming for a fixed period (30, 60 or 90 days), or indefinitely.
During the self-exclusion period, players:

  • Cannot open new remote gaming accounts with any concessionaire;
  • Cannot place bets or other remote games on their gaming accounts opened at any concessionaire;
  • Can withdraw wins from all their gaming accounts opened at all dealers;
  • They can close their gaming accounts and withdraw their balance.

In case of indefinite self-exclusion, even if made by mistake, players can request the revocation only after six months, while, in case of self-exclusion for a fixed period (30, 60 or 90 days) the reactivation will be automatic at the end of the fixed term.
To activate the self-exclusion or revoke it, players must proceed in the following ways:

  • If they have SPID, they can access the ADM portal with their credentials and through the following link, select "SPID" and request the activation or revocation of the 'self-exclusion;
  • If they do not have SPID, the revocation request must be addressed to the concessionaire to whom the self-exclusion was requested or to any other concessionaire with whom they have a gaming account, accompanied by all the necessary identification data, such as name, surname, fiscal code, as well as a copy of a valid identity document.

Question - Does the licensee have the right to limit gambling?

Answer: YES, the Concessionaire may, in compliance with the provisions of the Customs and Monopolies Agency (ADM) and without giving reasons, limit the acceptable amount of each bet, as well as the maximum number and types of bets allowed whenever this is done. It is necessary to guarantee the trust of players, the security of transactions and the smooth running of the site management.

Question - How do you open a website that offers online games?

Answer: The subject of remote gaming (online) is identified and regulated by Article 24 of Law no. 88 of 2009 (Community law 2008); in particular, paragraphs 12 to 26 contain provisions on the remote management and collection of the following games:

  1. Fixed-odds and tote bets on sports events, including simulated ones, and those relating to horse racing, as well as on other events
  2. Competitions with sports and horse racing predictions
  3. National horse racing games
  4. Skill games
  5. Fixed odds betting with direct interaction between players
  6. Bingo
  7. National tote number games
  8. Instant and remote lotteries.

Question - Do I need a license to be a remote game retailer?

Answer: Yes, Remote gaming is a matter in which there is a State reserve that allows gaming to be operated only by those in possession of a license, after entering a tender and verifying numerous other requirements.

Apart from the above and in the manner strictly prescribed by law, it is not possible to operate lawful remote games which involve cash wins.

UFurther information can be found on the Agency's website, at:  by accessing the Monopolies - Games - Regulations area.

Question -  Who should I contact if I want to organize a game with non-cash prizes?

Answer: For all games that provide for the payment of non-cash prizes, it is necessary to contact the Ministry of Economic Development.

Question - How do I know if a site is legal?

Answer: Answer: The list of authorized operators can be consulted by accessing the Agency's website at: - MMonopolies - For users - Remote gaming - Authorized remote gaming dealers and related means of collection.

Lotto and lotteries

Question - Where can I check the winning tickets of the Italian Lottery?

Answer: All information relating to the winning tickets of the Italian Lottery can be consulted on the institutional website of the Agency

Question - How can I cash in wins made through online bets?

Answer: LWins made on online instant lotteries are differentiated according to the amount of the jackpot, the payment methods provide for direct crediting to the gaming account for wins of up to €10,000; above this threshold, wins are certified by a special commission chaired by the Agency and paid to the player by the office of the concessionaire Lotterie Nazionali S.r.l. according to the mode chosen by the player.

Question - How is the control on the distribution and sale of Scratchcards carried out?

Answer: The distribution is entrusted to the concessionaire by the Lotterie Nazionali srl service, which distributes the ticket packages according to the requests made by retailers. As the insertion of the winning tickets is carried out by the printing system in a random and secret way, it is not necessary to check in advance the destination of the individual ticket packages.

Question - What are the procedures and timing for collecting wins from Scratchcards?

Answer: Based on the ADM/Lotterie Nazionali s.r.l. it is up to the concessionaire to pay the winning tickets, using one or more banks, which ensure the service throughout the national territory, currently it is the Intesa Sanpaolo Bank.

The methods of payment of the prizes are as follows:

  • for prizes up to €500: presentation and validation of the ticket and payment at any authorized retailer;
  • for prizes from € 501 to € 10,000: presentation and validation of the ticket at any authorized retailer. The validation of the ticket activates a procedure for booking wins and the consequent payment according to the method chosen by the winner (by cashier's check at an Intesa San Paolo Bank agency or by bank or postal transfer);
  • for prizes exceeding €10,000: by delivering the ticket or having it delivered at the risk of the owner, at the Office of the Lotterie Nazionali s.r.l. concessionaire - Viale Campo Boario 56/D- 00153 Rome, the player will be given a specific receipt. Alternatively, the ticket can be presented at an Intesa San Paolo Bank counter. In this case, the Bank will collect the ticket, issue a specific receipt, and forward it to the concessionaire who will pay according to the method chosen by the winner.

Question - When can a winner claim his/her win?

Answer: All draw game prizes must be claimed within 45 days after the day of publication on the Official journal the lottery closure notice.

Question - Up to what amount is it possible to collect a win in betting shops?

Answer: A win of a gross amount not exceeding €543.48, can be paid by any lottery office, which collects the receipt and pays the wins net of withholding taxes, subject to verification of the integrity and completeness of the ticket, as well as after validation by the dealer through the use of the automation system.

Question - How can I collect a win if the ticket is worn out?

Answer: As mentioned in all Decrees relevant to instant lotteries and deferred drawing lotteries, in the article relating to the payment of wins, "to obtain payment of the wins, tickets presented must be: original, undamaged, not counterfeit or tampered with, complete and issued by Lotterie Nazionali Srl...".

Therefore, the retailer is unable, in the event of a damaged ticket, to pay any prize.

If the ticket is reassembled, it is necessary, in order to carry out the necessary checks, to send it, at the risk of the owner, to the Office of the National Lotteries s.r.l. in Viale del Campo Boario 56/d 00154, Rome.

The Office will proceed with the necessary digital reconstruction of the ticket, by asking the printer to reproduce the entire contents of the ticket in order to verify the completeness of the re-composition. In this case, it will be possible to pay wins.

Betting and tote sports games

Question - When is it forbidden to pay cash?

Answer: Legislative decree 21/11/2007, No 231, as amended by legislative decree 25/05/2017, No 90, requires distributors and gaming operators on a physical network to identify and verify the identity of each customer who requests or carries out, with the same operator, gaming operations for an amount equal to or greater than €2,000. Gaming operations include both bets made and the collection of wins. The same legislative decree 21/11/2007, No 231, prohibits the transfer of cash and bearer securities in € or in any foreign currency, carried out for any reason between different subjects, whether they are natural or legal persons, when the value transferred is in total equal to or greater than €3,000.

Question - Who pays the wins?

Answer: Payment of wins is the direct responsibility of the concessionaire where bets have been made. Wins are collected through the dealer's sales network.

Question - In case of loss of the game receipt, how can a win be claimed?

Answer: The decree of the Ministry of Economy and Finance, March 1, 2006, No. 111, defines gaming participation receipts as the only valid bearer securities for the collection of wins. Therefore, in case of loss of the game receipt, it is not possible to collect a win.

Question - Who carries out the reporting of the winning results?

Answer: The reporting of winning bets results takes place by and under the direct responsibility of the concessionaire.

Question - On which events is it possible to play?

Answer: Gaming concessionaires draw up and publish the game palimpsest that contains the events and bets on which stakes can be placed.

Question - How do I become a dealer?

Answer: Gaming concessions are granted by the Customs and Monopolies Agency (ADM) subject to the provision of specific tender/selection procedures.