Digital Public Relations Office

The Service provides answers exclusively to questions of a general nature on the application of customs legislation, excise duties, export refunds, tobacco and games.

Digital Public Relations Office

Online Assistance

In case of difficulty in using the Customs Telematic Service E.D.I. or malfunctions, you can consult Online Assistance site or the Frequently Asked Questions page.

The agency responds

Call booking

Priority Web Support Channel.

For requests assistance relating to technical problems to the N.C.T.S., A.E.S., I.C.S. and CARGO write to adm.helpdesk@adm.gov.it.

Contact us via webmail

It is possible to book a call in the desired time slot.

For requests assistance relating to technical problems to the N.C.T.S., A.E.S., I.C.S. and CARGO write to adm.helpdesk@adm.gov.it.

Free number 800 217213

Active from Monday to Saturdays from 8 to 20

It is dedicated to subjects who have relationships with ADM (for example horse and sports game dealers, equipment dealers, horse racing and sports agencies, certification bodies, game equipment and card manufacturers, CONI, Bingo hall dealers .. .).

Reminder intervention

In relation to the seriousness of the problem, if assistance is not received in due time, request a response (quoting the number of the initial request). *
If the malfunction affects the users' operation and no answers are provided by the Assistance Service, send an email to: dir.organizzazione-digitaltransformation@adm.gov.it, indicating in the subject "No Assistance Response" and reporting date and number of the request, and date and time of the reminder to intervene.

* Please note: after 60 days from the request for assistance, this will no longer be processed. However, if you intend to receive an answer to the problem, you must necessarily ask for it.

ADM Chemical Laboratories

ADM Chemical Laboratories

Laboratories and chemical activities. For information on the services offered, on the tariff of benefits and the possibility of concluding agreements, consult the space dedicated to chemical laboratories.

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