Contacts & assistance
Please check first whether the solution to the problem has already been given on the Assistance website in the "How to …" and in the "Consult the FAQs". A free search can also be done with the “Search” function, over the whole website or limited to certain topics.
Fast-track Assistance via Web "Contact us via email"
It is possible to book a phone call at the desired time "Book a call"
Only where you have not received a timely response from the assistance, contact our Freephone number Contact us – Call the Freephone number
Please be sure to note down the date and the request number supplied..
According to the gravity of the problem, where you do not receive an adequate response in a timely fashion, please ask for prompt intervention "Contact us – Prompt intervention request" (citing the original request number).
N.B. after 60 days have elapsed from the assistance request, this will expire. If you still require a response however, it is necessary immediately to request this.
Should the malfunction compromise the user’s activity and no response has been received from the Assistance Service, please send an email to: firstname.lastname@example.org, indicating in the subject-box “Failure in Assistance Response” and quoting the date and request number, the date and time of the intervention request..
Chemical Analyis Laboratories
For information on the services offered, on the services rate table and the possibility of stipulating a frequent user agreement, consult the dedicated section Chemical Analysis Labs.
Our 800 217213 toll-free phone number, active Monday to Friday, 8.30am to 10:00pm, and from 8am to 8pm on Saturdays, is a dedicated number for subjects who undertake relations with ADM (e.g. horse and sports game dealers, equipment dealers, horse racing and sports agencies, certification bodies, gaming machine and game cards suppliers, SIAE, UNIRE and CONI Inspectors, Bingo hall dealers etc.).