We pinpoint that the service for postal packages is managed directly by Poste Italiane SPA (Italian Post Company) which carries out the clearance of shipments from third Countries directly in its warehouses without presenting the goods at the Customs offices. It is responsible for the proper conduct of the customs operation.
The role of the Agenzia delle Dogane e dei Monopoli in the deliveries of mail is only to check the correct use of the authorizations issued and the execution of any controls on the goods. We inform you that no package is held in the Customs offices while it is located in the Poste Italiane places. Unfortunately, incorrect information is provided on parcels kept in Customs offices.
Further information can also be obtained by consulting the web page: "www.poste.it/online/dovequando/home.do" published by Poste Italiane SpA. Finally, it is recalled that the Agenzia delle Dogane e dei Monopoli is not responsible for incorrect information on parcels to be delivered by Poste Italiane SpA. The Agency is also not responsible for the difficulty of contacting the personnel dedicated to the management of the post office and to the Call Center of the same company, as the staff assigned to this task is not the staff of the Agenzia delle Dogane e dei Monopoli.
Therefore, for information about the status of the procedure or for the tasks to be carried out for the purposes of customs clearance as well as for any misunderstanding or delays in the delivery of shipments, please contact the Poste Italiane SpA offices to following addresses , indicating the shipping identification number (tracking number):