At the end of February 2020, the Agency started the assessment and mapping of its operational processes, as resulting from the aftermath of the review of its organizational structure, and has adopted new methods of describing the processes that are gradually analyzed, creating animations and videos that allow for a transparent and dynamic representation: both the operational steps and the interrelationships between public and private subjects involved in various capacities in each process, which will therefore be illustrated in a clear and immediately usable way; at the same time, the “rules of the game”, i.e. the national or supranational provisions, as well as the rules and administrative instructions applicable in individual cases will always be summarized in a clear and precise manner.
Once the verification process and mapping action has been completed, the set of Video processes created will represent the "ADM’s Operating Manual", a real compendium of the activities entrusted to ADM and an important piece of the Agency's Morphology which is completed with stakeholders and effort analysis.