We would like to highlight that the service for postal packages is managed directly by Poste Italiane SPA (Italian Post Company) which carries out the clearance of shipments from third Countries directly in its warehouses without presenting the goods at the Customs offices. It is responsible for the proper conduct of the customs operation.

The role of the Customs and Monopolies Agency in the deliveries of mail is only to check the correct use of the authorizations issued and the execution of any controls on the goods. We would advise that no packages are held in the Customs offices while they are located in the Poste Italiane premises. Unfortunately, incorrect information is provided on parcels kept in Customs offices.

Further information can also be obtained by consulting the web page: www.poste.it/online/dovequando/home.do published by Poste Italiane SpA. Finally, users are reminded that the Customs and Monopolies Agency is not responsible for incorrect information on parcels to be delivered by Poste Italiane SpA. Likewise, the Agency is not responsible for any difficulties encountered in contacting personnel dedicated to the management of the post office and to the Call Center of same, as the staff assigned to this task are not members of staff of the Customs and Monopolies Agency.

Therefore, for information about the status of the procedure or for the tasks to be carried out for the purposes of customs clearance as well as for any misunderstanding or delays in the delivery of shipments, please contact the Poste Italiane SpA offices at the following addresses , indicating the shipping identification number (tracking number):