The service only provides answers to general topical categories on the application of customs legislation, excise duties, export refunds, tobacco, and gambling.


To access the Service please fill in the Online form.

A reply will be delivered to the recipient within 15 working days.

Before filling in the form, please look carefully at the frequently asked questions on FAQ page of the website. You might find a quick answer to your queries.

Also consult our Uffici delle dogane and our Uffici dei monopoli.


For questions related to the interpretation of tax legislation, that do not fall within the competence of the Media relations online helpdesk, please refer to the legislation on Binding Tariff Information (BTI), and where applicable, to the inquiry process. As far as it concerns the Monopolies area, such queries should be addressed to the Legal Affairs Department - Regulation Office.

Click on Contacts and assistance to communicate with the Italian Customs and Monopolies Agency (ADM).

In Contacts and assistance specific channels are available to contact the Italian Customs and Monopolies Agency (ADM).