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Electronic Helpdesk

The service only provides answers to general topical categories on the application of customs legislation, excise duties, export refunds, tobacco, and gambling.


To access the Service please fill in the Online form.

A reply will be delivered to the recipient within 15 working days: in 2017, 94.55% of enquiries were resolved within 10 working days.

Before filling in the form, please look carefully at the frequently asked questions on FAQ page of the website. You might find a quick answer to your queries.

Please note
You are kindly invited to file only requests concerning subjects which are dealt with by the Media relations online helpdesk, but it may be possible to find the same topics on the Public Relations Offices of the Customs and Monopolies Agency.


For questions related to the interpretation of tax legislation, that do not fall within the competence of the Media relations online helpdesk, please refer to the legislation on Binding Tariff Information (BTI), and where applicable, to the inquiry process. As far as it concerns the Monopolies area, such queries should be addressed to the Legal Affairs Department - Regulation Office.

Click on Contacts to communicate with the Italian Customs and Monopolies Agency (ADM).